Client Communication Management Software
Enterprise-Grade
Legal Communication for In-House
Streamline legal team communication with integrated email management, internal chat, real-time messaging, and secure client portals. Collaborate seamlessly through text, chat, and document sharing while maintaining confidentiality.
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Purpose-Built Communication for
Cross-Functional Collaboration
Modernize how your legal department manages internal and external conversations. Reduce response delays, improve cross-team collaboration, and protect sensitive client data, all from one secure, enterprise-grade platform.
Accelerate Response Times by 97%
With our client communication software, the in-house team has seen a significant improvement in responsiveness. Corporate departments usually report a 97% increase in timely replies and improved team collaboration.
Secure & Compliant Conversations
MatterSuite employs enterprise-grade encryption and compliance protocols to protect your legal department's sensitive information from any data breach.
Internal & External Collaboration in One Place
Collaborate seamlessly with outside counsel, team members, and stakeholders with client communication tools, including a client portal, internal chat, and real-time messaging. Create internal communication threads between legal, compliance, finance, and other teams.
Every Conversation, Exactly Where Your Legal Team Needs it
Keep all your communications, whether related to outside counsel, internal team, or clients, on one platform. Keep a record of each communication, so all your team members stay aligned and informed with a communication management tool.
Bring All Teams and Legal Counsel Communications Under One Roof
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All communication logs in one place
Track every communication related to the matter within the legal department. Manage a communication repository to access records anytime. -
Log emails and phone conversations
Maintain a detailed communication log for your email or phone communications for full visibility within the in-house department and avoid any miscommunications. -
Attach documents to communications
Easily link files and supporting documents to specific communications with our client communication tools. Keep context intact and documents readily available when reviewing past communications.
Keep Every Matter Conversation On Record
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Capture all matter-specific communications
Log all text, calls, or notes related to specific matters to provide your legal team the access to all necessary communications and history at their fingertips. -
Edit and update communication entries
Add any missing details or correct communication details if required to maintain the accuracy of matter communications and to keep everyone informed. -
Tag and organize for faster access
Add custom tags to categories or make communications easily accessible to our legal client communication software.
Share Documents Faster, Safer, and Smarter
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Send documents directly through messaging
Easily share legal documents through the client portal or internal chat with your team members without compromising on security. -
Real-time co-counsel collaboration
Communicate with co-counsel, share documents, or collaborate on matters within real-time, additionally keep records of all your co-counsel communications. -
Secure access anytime
Provide secure access to communications and attached documents to everyone in the team, making it convenient and easily accessible.
My assistant had to spend a lot of time managing calls and emails manually through sheets, and it was very time-consuming. After I switched to MatterSuite, I was able to manage this by myself easily, couldn't have asked for something better than this.
I'm managing multiple matters, and managing communications separately has been challenging for me, but with MatterSuite, I can have a separate communication log for each matter.
Keeping track of client communication has always been a weak link at our firm, but MatterSuite has helped us with it. I can add descriptions and attach documents, which make recording communication management easier.
Works With The Tools You
Already Use
- Microsoft Suite
- Dropbox
- Google Workspace
- QuickBooks
Let MatterSuite Be Your
In-House Counsel's Right Hand
AI Legal Assistant
Draft NDAs, contracts, and other legal documents faster, summarize complex files, analyze content for key insights, and accelerate legal research in one workspace.
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Matter Management
Centralize matters, tasks, documents, and communication in one place to improve visibility, organization, and day-to-day legal operations.
Contract Lifecycle Management
Streamline every stage of the contract process with drafting, review, approvals, execution, and renewal tracking in a single workflow.
Legal Spend Management
Gain control over legal costs with invoice review, budgeting, spend tracking, and visibility across matters and vendors.
Workflow Automation
Automate routine legal processes, reduce manual effort, and keep work moving with configurable approvals and process flows.
Document Management
Store, organize, search, and share legal documents securely with version control and easy access across your team.
Analytics & Reporting
Make better decisions with dashboards and reports that track matter performance, spend trends, workload, and team productivity.
Client & Co-counsel Portal
Collaborate securely with clients and outside counsel through a branded portal for document sharing, updates, and request management.
See More Features
Explore additional capabilities designed to support your legal team across every stage of work.
Complete Legal Solution
Everything a Modern Law Firm Needs with MatterSuite
Flexible across offices, secure by design, and backed by support you can count on.
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Multi Location
Multi Location
Seamless transition without data loss with dedicated migration specialists. Move matters, contacts, and complete records across locations with zero downtime and full audit trails.
Seamless transition without data loss with dedicated migration specialists. Move matters, contacts, and complete records across locations with zero downtime and full audit trails.
Security
Security
Enterprise-grade encryption and zero-trust architecture. Every access point is authenticated, every data packet protected. Compliance-ready with SOC 2, GDPR, and HIPAA standards built-in.
Enterprise-grade encryption and zero-trust architecture. Every access point is authenticated, every data packet protected. Compliance-ready with SOC 2, GDPR, and HIPAA standards built-in.
Support
Support
24/7 expert support with dedicated account managers and a proactive monitoring team. Get answers in minutes, not days. Our specialists know your system inside out from day one.
24/7 expert support with dedicated account managers and a proactive monitoring team. Get answers in minutes, not days. Our specialists know your system inside out from day one.
Data Migration
Data Migration
Intelligent pipeline orchestration for bulk transfers across any platform. Schema mapping, transformation rules, and rollback safeguards ensure your data arrives clean, complete, and on schedule.
Intelligent pipeline orchestration for bulk transfers across any platform. Schema mapping, transformation rules, and rollback safeguards ensure your data arrives clean, complete, and on schedule.
Frequently Asked Questions
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What is legal communication software?
Legal communication software is a tool to streamline internal and external communication for outside counsel, the legal team, and stakeholders. It has features such as a client portal, internal chat, and real-time messaging.
It transforms the way in-house legal teams collaborate, securing sensitive client data with its enterprise-grade security measures. So the legal team doesn't have to juggle between different platforms to communicate and prevent any risk of a breach of data.
MatterSuite is designed in a way to protect all sensitive communications, It has features like multi-factor authentication, data encryption, and SSO to ensure all your communications are secure and centralized.
What are the features of legal client communication management software?
Legal client communication software helps the in-house team collaborate securely while providing numerous benefits through features, such as:
Centralized Communication: A legal in-house team can collaborate with outside counsel, clients, and stakeholders by internal chat and real-time messaging through its centralized platform.
Communication logs: It creates a detailed communication log to track every communication related to the matter within the legal team and helps you manage a repository to access records anytime. Provide full visibility within the in-house team to avoid any disputes due to miscommunication.
Real-time Collaboration: The Legal department can collaborate with attorneys, clients, and team members, share details, documents in real time on a single platform, which will help in making value-added decisions.
Secured and Encrypted Communication: Secure all sensitive information with the help of data encryption and SSO to make sure there's no breach of information so the team can securely exchange client or matter-related information.
Categories Communication: Helps you add tags to categories of communication to make it easily accessible.
Client Portal: A client portal to communicate with clients and other stakeholders at a centralized platform that provides data encryption to help the team securely share data and documents.
Co-counsel Portal: A dedicated portal to collaborate with outside counsel, allowing them to edit relevant documents and edit them share opinions with the secure platform to avoid the chaos of communication through different platforms.
How can my team use an internal communication system?
The in-house team can use legal communication software to work as internal communication system by providing dedicated portals to collaborate, such as a client portal and a co-counsel portal, to streamline interaction and help the team share sensitive client data, matter-related information, and other documents in real-time with secure data encryptions at an centralized platform so the team can avoid jumping through diffrent platforms to work on the same matter.
How is MatterSuite's communication software designed for legal teams?
MatterSuite is designed for legal teams to streamline work efficiency, productivity, and bring all emails, chats, real-time interaction, and client communication to one secure and centralized platform, so the team doesn't have to juggle between platforms.
With Mattersuite, the legal team can share documents, keep details recorded of every conversation, and collaborate with both the internal team and outside counsel while protecting sensitive client data with enterprise-grade security.
The software also allows a team to log emails, phone calls, and attach important documents and tag conversations to find them quickly. And everything is stored securely in the cloud.
Experience centralized client communication for in-house teams with MatterSuite
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