Client Communication Management Software
Enterprise-Grade
Legal Communication
for In-House
Streamline legal team communication with integrated email management, internal chat, real-time messaging, and secure client portals. Collaborate seamlessly through text, chat, and document sharing while maintaining confidentiality.
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Purpose-Built Communication for
Cross-Functional Collaboration
Modernize how your legal department manages internal and external conversations. Reduce response delays, improve cross-team collaboration, and protect sensitive client data, all from one secure, enterprise-grade platform.
Accelerate Response Times by 97%
With our client communication software, the in-house team has seen a significant improvement in responsiveness. Corporate departments usually report a 97% increase in timely replies and improved team collaboration.
Secure & Compliant Conversations
MatterSuite employs enterprise-grade encryption and compliance protocols to protect your legal department's sensitive information from any data breach.
Internal & External Collaboration in One Place
Collaborate seamlessly with outside counsel, team members, and stakeholders with client communication tools, including a client portal, internal chat, and real-time messaging. Create internal communication threads between legal, compliance, finance, and other teams.
Every Conversation, Exactly Where Your Legal Team Needs it
Keep all your communications, whether related to outside counsel, internal team, or clients, on one platform. Keep a record of each communication, so all your team members stay aligned and informed with a communication management tool.
Bring All Teams and Legal Counsel Communications Under One Roof
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All communication logs in one place
Track every communication related to the matter within the legal department. Manage a communication repository to access records anytime. -
Log emails and phone conversations
Maintain a detailed communication log for your email or phone communications for full visibility within the in-house department and avoid any miscommunications. -
Attach documents to communications
Easily link files and supporting documents to specific communications with our client communication tools. Keep context intact and documents readily available when reviewing past communications.
Keep Every Matter Conversation On Record
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Capture all matter-specific communications
Log all text, calls, or notes related to specific matters to provide your legal team the access to all necessary communications and history at their fingertips. -
Edit and update communication entries
Add any missing details or correct communication details if required to maintain the accuracy of matter communications and to keep everyone informed. -
Tag and organize for faster access
Add custom tags to categories or make communications easily accessible to our legal client communication software.
Share Documents Faster, Safer, and Smarter
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Send documents directly through messaging
Easily share legal documents through the client portal or internal chat with your team members without compromising on security. -
Real-time co-counsel collaboration
Communicate with co-counsel, share documents, or collaborate on matters within real-time, additionally keep records of all your co-counsel communications. -
Secure access anytime
Provide secure access to communications and attached documents to everyone in the team, making it convenient and easily accessible.
See What Our Clients are Saying
My assistant had to spend a lot of time managing calls and emails manually through sheets, and it was very time-consuming. After I switched to MatterSuite, I was able to manage this by myself easily, couldn't have asked for something better than this
Senior attorney at a law firm.
+ 120 %
Increase in ad awareness in the first monthI’m managing multiple matters, and managing communications separately has been challenging for me, but with MatterSuite, I can have a separate communication log for each matter
Litigation Counsel.
+ 10 k
New followers in the last 4 monthsKeeping track of client communication has always been a weak link at our firm, but MatterSuite has helped us with it. I can add descriptions and attach documents, which make recording communication management easier
Outside Counsel.
+ 50 %
Increase in paid bookings vs last year
Works With The Tools You
Already Use
- Microsoft Suite
- Dropbox
- Google Workspace
- QuickBooks
- Microsoft Suite
- Dropbox
- Google Workspace
- QuickBooks
Let MatterSuite Be Your
In-House Counsel’s Right Hand
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Generate, store, and manage vendor agreements. Set renewal reminders, collect e-signatures, and stay compliant.
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Legal AI
From document drafting to legal search, use Ms Ask to reduce manual efforts and increase accuracy.
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Custom Workflow Builder
Build workflows that match your legal practice area and automate repetitive tasks and events.
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Secure Collaboration Portals
Collaborate seamlessly across teams and departments with co-counsel and a client portal.
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Role-Based Access
Protect your team’s sensitive data with permission control, role assignment, and restricted access.
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Legal Analytics and Reporting
Get the full picture of your in-house legal operations. Generate reports and view actionable insights.
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AI-Powered Legal Research
Get insights from case law, statutes, and global regulations all in one place with accurate and fast AI legal research.
Tell me moreThe MatterSuite Advantage
Security
Protect your legal data with enterprise-grade security. 24/7 security monitoring and threat detection.
Support
Get expert support 24/7 via phone, email, or live chat. Easily access our self-serve knowledge base anytime.
Data Migration
Seamless transition without data loss with dedicated migration specialists. Move matters, contacts, calendars, tasks, and more.
Multi-Location
Add multiple locations of your law firm and centralize management across different locations at no additional cost.
Experience centralized client communication for in-house teams with MatterSuite
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Frequently Asked Questions
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What is legal communication software?
Legal communication software is a tool to streamline internal and external communication for outside counsel, the legal team, and stakeholders. It has features such as a client portal, internal chat, and real-time messaging.
It transforms the way in-house legal teams collaborate, securing sensitive client data with its enterprise-grade security measures. So the legal team doesn't have to juggle between different platforms
to communicate and prevent any risk of a breach of data.
MatterSuite is designed in a way to protect all sensitive communications, It has features like multi-factor authentication, data encryption, and
SSO to ensure all your communications are secure and centralized.
What are the features of legal client communication management software?
Legal client communication software helps the in-house team collaborate securely while providing numerous benefits through features, such as:
Centralized Communication: A legal in-house team
can collaborate with outside counsel, clients, and stakeholders by internal chat and real-time messaging through its centralized platform.
Communication logs: It creates a detailed communication log to track every communication related to the matter within the legal team and helps you manage a repository to access records anytime.
Provide full visibility within the in-house team to avoid any disputes due to miscommunication.
Real-time Collaboration: The Legal department can collaborate with attorneys, clients, and team members, share details, documents in real time on a single platform, which will help in making value-added
decisions.
Secured and Encrypted Communication: Secure all sensitive information with the help of data encryption and SSO to make sure there’s no breach of information so the team can securely exchange client
or matter-related information.
Categories Communication: Helps you add tags to categories of communication to make it easily accessible.
Client Portal: A client portal to communicate with clients and other stakeholders at a centralized platform that provides data encryption to help the team securely share data and documents.
Co-counsel Portal: A dedicated portal to collaborate with outside counsel, allowing them to edit relevant documents and edit them share opinions with the secure platform to avoid the chaos of communication
through different platforms.
How can my team use an internal communication system?
The in-house team can use legal communication software to work as internal communication system by providing dedicated portals to collaborate, such as a client portal and a co-counsel portal, to streamline interaction and help the team share sensitive client data, matter-related information, and other documents in real-time with secure data encryptions at an centralized platform so the team can avoid jumping through diffrent platforms to work on the same matter.
How is MatterSuite’s communication software designed for legal teams?
MatterSuite is designed for legal teams to streamline work efficiency, productivity, and bring all emails, chats, real-time interaction, and client communication to one secure and centralized platform, so the team doesn't
have to juggle between platforms.
With Mattersuite, the legal team can share documents, keep details recorded of every conversation, and collaborate with both the internal team and outside counsel while
protecting sensitive client data with enterprise-grade security.
The software also allows a team to log emails, phone calls, and attach important documents and tag conversations to find them quickly. And
everything is stored securely in the cloud.